Privacy Policy

Effective Date: January 1, 2020

This privacy policy describes how Tier One Relocation treats personal information we collect from or about you where this privacy policy is posted or referenced. This privacy policy does not apply to information collected from employees, contractors, or other representatives of third-party entities we may interact with.

We collect and use personal information from and about you

We may collect Contact Information: We may collect your name, email address, social media handles, mailing address, phone number, Military ID Number, and Social Security number. We may also collect certain contact information for other members of your household.

We may collect Service and Preference Information: We collect information about your relocation (including the contents to be moved) and your preferences. We may also collect information about your location.

We may collect Internet and Network Activity Information: If you use our website, we may collect information about the browser you are using or your IP address. We might look at what site you came from, or what site you visit when you leave us. We may collect page interaction information, and methods used to browse away from the page.

We use personal information as described here

We use information to provide you with relocation services. We use your information to process transactions and fulfill your service requests.

We use information to contact you. For example, we might use your information to send you emails and other communications. We may also use your information to contact you in response to your feedback or other matters related to our relationship with you.

We use information to improve our services, for internal operations, and to conduct research and analysis. For example, we may use your information to make our website and services better. We might use your information to customize your experience with us.

We use information for security purposes. We may use information as necessary to protect our company, our vendors, our customers, and our business partners. We also may use information to protect our websites or our services, as well as to detect and investigate activities that may be illegal or prohibited.

We use information as otherwise disclosed or permitted by law, or as we may notify you.

We collect personal information about you from various sources

We collect personal information directly from you. For example, you may provide us details regarding your relocation.

We collect personal information from other parties. For example, our vendors and certain government contractors may provide us with information about you and your household and your relocation.

We collect personal information from your devices. We (and our third party vendors) use tracking tools like browser cookies to automatically collect information about you.

We share certain personal information

We may share your information with our parent company and affiliates.

We share your information with vendors who perform services on our behalf. We may share information with vendors who send emails for us, help us manage and operate our sites, fulfill relocation services (including, for example, hauling, packing, storing, delivering, and claims management), provide advertising or marketing services, provide analytics and search engine support, investigate and prevent incidents, and audit our business and financial statements.

We may share your information if we think we have to in order comply with the law or to protect ourselves, our customers and others. We may share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. This includes sharing your information with the US government. We might share your information in order to enforce our agreements and to protect the rights of others. We might share your information when we are investigating potential fraud.

We may share your information with a successor to all or part of our business. For example, if part of our business is sold, we may include your information as part of that transaction. We may also share your information if there is a change to our corporate structure. We may also share your information with others as they conduct diligence.

We may share information for other reasons we may describe to you from time to time as permitted by law.

Your California Privacy Rights

If you reside in California, you may make the following requests with respect to your personal information:

  • Access – You can request that we disclose to you the categories of personal information collected about you, the categories of sources from which the personal information is collected, the categories of personal information sold or disclosed, the business or commercial purpose for collecting and selling the personal information, the categories of third parties with whom we share the personal information, and the specific pieces of personal information collected about you over the past 12 months.
  • Deletion – You can request that we delete your personal information that we maintain about you, subject to several exceptions.
  • Opt-out – You can request to be added to our “Do Not Sell My Personal Information” list to affirmatively request that we not sell your personal information to a third party. For purposes of this privacy policy, “sell” means the sale, rental, release, disclosure, dissemination, availability, transfer, or other oral, written, or electronic communication of your personal information to an outside party for monetary or other valuable consideration.

You may exercise the above rights by calling our toll-free number at 1-800-293-2417, emailing us at or by submitting the request online here. We will not discriminate against you because you made any of these requests.

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may be restricted in our ability to disclose or delete information we receive from, or on behalf of, the US government. Also note that for purposes of these rights, personal information does not include information about job applicants, employees, contractors and other of our personnel; information about employees and other representatives of third-party entities we may interact with; or information we have collected as a service provider.

We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us. You may designate an authorized agent to make a request on your behalf. When submitting the request, please ensure the authorized agent is identified as an authorized agent.

For purposes of exercising these rights, please note the following regarding how we collect and use your personal information as described in this policy, including in the previous 12 months:

  • We may collect, and use for our business and commercial purposes, the following categories of personal information as set forth in applicable California law: Identifiers; California customer records (such as contact information); characteristics of protected classifications under California or federal law; internet or other electronic network activity information; and geolocation data. We collect this personal information from the sources described above.
  • We may disclose each of the foregoing categories of personal information for the business purposes described in this Privacy Policy to the extent permitted by applicable law.

Our site is not intended for children

We do not knowingly collect personally identifiable information from children under 18 without permission from a parent or guardian. If you are a parent or legal guardian and you think your child under 18 has given us information, you can contact us at

We may transfer your information outside of the country

Our website is intended for use in the US. If you access our website or provide information from outside of the US, your information will be transferred to, processed, stored and accessed in the US and in other jurisdictions which may not provide you with the same level of privacy protection as you are entitled to in your jurisdiction.


We will make reasonable efforts to use the latest security technologies designed to help ensure that the information we collect about our users is secure. However, the Internet is not 100% secure. We cannot promise that your use of our sites or services will be completely safe.

Contact us

If you have any questions about this privacy policy, please email us at You can also write to us or call at:

Tier One Relocation, LLC
490 Park Drive, Suite 102
Weirton, WV 26062

We may update this policy

From time to time we may change our privacy policies. We will notify you of any material changes to our policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates. Your continued use of our website means that you consent to the collection, use and disclosure of your personal information as set out in the updated policy.

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